Privacy Policy | ROG Turn Key

Effective Date: 1/1/2025

1. Who We Are Realty ONE Group Turn Key (“we,” “us,” “our”) provides real estate services in the United States. This policy explains how we handle your personal data, particularly your phone number, and outlines your control over that data.

2. Information We Collect

Identity & Contact Information: Name, phone number (for SMS), email, property details.
Technical Information: IP addresses, browsing data.

3. How We Use Your Information We use SMS messaging exclusively for:

Customer support
Scheduling Appointments
Responding to service inquiries

Message frequency varies based on user interaction and inquiries. You may receive up to 4 messages per month. Texts are sent only within permissible quiet hours (8 a.m. to 9 p.m. local time). Message and data rates may apply.

4. Consent and Opt-In Your consent is obtained via an opt-in form on our website. This consent applies exclusively to customer support and responding to service inquiries. Marketing or promotional messages are not sent via SMS under any circumstances.

Sample Opt-In Language: "By providing your phone number and checking this box, you agree to receive SMS texts from Realty ONE Group Turn Key for customer support and responding to service inquiries. Message frequency varies. You may receive up to 4 messages per month. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe."

5. Opt-Out Instructions You can opt out anytime by:

Replying STOP or CANCEL.

We immediately honor all opt-out requests. For SMS help, reply HELP for assistance.

6. Data Sharing We do not share your mobile information with third parties for marketing or promotional purposes, ever, even with your consent. Personal data will not be transferred to any external organizations under any circumstances, even with consent.

Information is shared only:

With essential service providers (texting platforms, CRM, IT services) strictly for operational support.
With legal authorities when legally required.
Internally and with partners only when necessary to protect rights or safety.

7. Data Security and Retention We maintain strict internal policies and technical safeguards to prevent unauthorized access, use, or sharing of data by employees or third parties, including encryption and stringent access controls. Consent records are retained securely for at least four years per compliance standards.

8. Your Rights You have the right to:

Access, correct, or delete your personal information.
Withdraw SMS consent anytime.

9. Protection of Children We do not knowingly collect information from children under 13 years old. If discovered, such data is promptly deleted.

10. California Residents Under CCPA/CPRA, California residents may:

Request access, deletion, or correction of data.
Opt out of data sales (we do not sell data).
Expect non-discrimination when exercising rights.

11. Updates to this Policy Policy changes will be notified at least 30 days in advance. Check "Effective Date" for the latest version.